Before paying: verify the official AlimStudy contact, receive the written service scope, understand any third-party costs and retain your agreement and receipt. Do not send money to an unverified personal account.
01
Privacy and consent
AlimStudy Global collects only information reasonably needed for counselling, eligibility review and an authorised application. When the secure enquiry API is active, the public pre-assessment stores the submitted profile, consent record, reference number and follow-up status in the protected staff system. It does not accept document uploads. If secure storage is unavailable, the page clearly tells the student to use the WhatsApp or email fallback.
- Information may be shared with the selected institution, authorised application platform, service provider or relevant authority only when needed for the agreed service.
- Students should not send passwords, card PINs or unnecessary financial information.
- Students may ask what information is held, request a correction or ask for deletion where retention is not legally or operationally required.
02
Document-handling policy
Passports, academic records, financial evidence and visa documents are requested only after the student agrees to proceed and receives a clear checklist. The open website does not accept document uploads.
- Use the confirmed AlimStudy channel or institution-approved system.
- Share clear copies, not altered documents. Originals are requested only where an official process requires them.
- Access is limited to staff and service partners involved in the case. Documents should be retained only as long as required for the service, compliance or dispute handling.
03
Service terms and student agreement
General website information is not a personalised contract. Before paid application work begins, AlimStudy Global and the student sign a case-specific agreement stating the destination, selected services, charges, payment schedule, responsibilities, refund terms and application route.
The student must provide accurate information promptly and disclose relevant refusals, gaps and prior applications. AlimStudy Global must explain the route honestly, protect information reasonably and provide an official receipt for every payment received.
04
Charges, cancellation and refunds
Malaysia
No AlimStudy file-opening charge and no AlimStudy service charge at any stage.
Australia and Cyprus
BDT 10,000 non-refundable file-opening charge. No additional AlimStudy service charge after visa approval.
China and South Korea
BDT 10,000 non-refundable file-opening charge, plus a remaining service charge payable after visa approval. The balance must be agreed in writing before processing.
University deposits, visa fees, medicals, insurance, translations, legalisation, courier costs and other third-party charges are separate unless the agreement expressly says otherwise. Third-party refunds follow the receiving organisation's rules. The AlimStudy file-opening charge is non-refundable because initial review and administrative work begins after acceptance.
05
Complaints procedure
- Write to ceo@alimstudyglobal.com with the subject “Formal complaint,” or deliver a written complaint to the Mohakhali office.
- Include your name, reference number, relevant dates, the issue and the outcome you are seeking. Do not post private documents publicly.
- AlimStudy aims to acknowledge a complaint within two business days and provide a written response or progress update within ten business days.
- If the matter concerns a university, platform, payment provider or authority, its own complaint or appeal process may also apply.
06
Website and outcome disclaimer
Programme availability, fees, scholarships, intakes, work rights and immigration rules can change. Universities decide admission and scholarships; embassies and government authorities decide visas and immigration outcomes. AlimStudy Global does not guarantee admission, scholarship, visa approval, processing time, employment, post-study work or permanent residence.
Relationship labels have specific meanings: authorised partner, partnership in progress, available through our partner network, or information listing. Inclusion on the website alone does not imply a direct appointment.
